Beware of Apple Signing You Up For Subscription Trials
Remember when Apple boasted that people working at Apple retail stores "receive no sales commissions and have no sales quotas"?
In an article by Yukari Iwatani Kane and Ian Sherr of the Wall Street Journal, as referenced by Steve Denning in Forbes:
"You were never trying to close a sale. It was about finding solutions for a customer and finding their pain points," said David Ambrose, 26 years old, who worked at an Apple store in Arlington, Va., until 2007.
And then we have this report from Joe Rossignol, MacRumors today:
In a series of YouTube videos shared over the past two weeks, electronics technician and consumer rights advocate Louis Rossmann has exposed a controversy in which some Apple Store employees have allegedly signed up customers for auto-renewing subscription trials for Apple One and other services without their informed consent.
It seems that Apple is really chasing Service money, and is 'encouraging' retail staff to "get at least four out of every 10 customers they assisted with a device purchase to also sign up for at least one subscription."
Okay, I wasn't that impressed by Apple retail stores all these years, but even I am disappointed.
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Link:
- Apple Store Subscription Sign-Up Controversy Exposed, by Joe Rossignol, MacRumors